Abstract
Revenue enablement and increased customer satisfaction through an enhanced e-commerce platform for a leading home robots brand.
About the Client
Set up in 2007, Milagrow HumanTech is one of the leading domestic robots company and a fast growing brand in the Home robots and Tablet PC space.
Business Challenge
Due to rapidly changing consumer expectations and growing customer demand, the client wanted to ramp up their online store. The client faced multiple issues with theirexisting website where flexibility was a major concern and adding new product and features was a cumbersome and time consuming task.
Another challenge was to make the existing portal mobile optimized and to improve platform security and performance.
Engagement Overview
Green Apple Solutions helped the client implement Open source Prestashop eCommerce to improveflexibility and performance. Key features included:
- A user-friendly eCommerce site with multiple payment and shipping options
- Enhanced customer care workflow allowing users to choose from a pre-defined list of issues to get immediate response
- Automate responses to frequently asked questions
- Partial COD option
- Best in class Rating and Review functionality
- Track order functionality with multiple logistics partners
- Paid demo booking feature with automatic discount voucher generation
- Product comparison feature
