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Customer relationship management (CRM) is a vital strategy for attracting new customers and retaining existing customers while maintaining low marketing costs. CRM software solutions help to improve interaction, efficiency and effectiveness when acquiring, supporting, selling and managing customers. We help companies to benefit from marketing campaigns, faster sales cycle and improved customer service.

For over several years companies have used our CRM services to meet challenges like competitive business, innovation and advanced resource utilizations. A 360 degree view of customer interaction history ensures consistent customer communication and raises customer satisfaction.

Our customized CRM solutions assist clients to drive business value from technology investments as well as capitalize on increased sales opportunities. We aim to focus on cost efficiencies, enhance revenue generation system with enhanced communication.

Our CRM offering includes:
  • Sales Management – Improve customer interactions and enhance revenues with sales management tools.
  • Marketing Automation – Leverage our solutions for campaign management, list management and lead generation to ensure the right messages are delivered to the right customers through the right channels.
  • Customer Support & Services – Improve your customer experience by using our customer support and service management solutions.
  • Enterprise Data Management – Enhance customer relationships with a single, accurate and trustworthy pool of your data.
  • Tasks Distribution – Manage workforce activities and track their performance with automated task allocation module.
Business benefits:
  • Complete control of the sales pipeline
  • Consistent and accurate customer information across all business units and departments
  • Increased productivity across the organization with a 360-degree view of your customers.
  • Greater compliance resulting from streamlined procedure enforcement
  • Improved efficiency by resolving customer issues at first contact
  • ROI tracking of marketing programmes